Privacy Policy

This Privacy Policy governs the manner in which Project Bordeaux, Inc., (collectively “Inbox Monster”), and its affiliates and subsidiaries collect, use, maintain and disclose information collected from users (“Users”) of the inboxmonster.com website, app.inboxmonster.com platform, and its related social media accounts.

What Information Is Covered By This Policy?

At times, and to allow Inbox Monster to do its job, Inbox Monster may receive personally identifiable information for those purposes outlined in its agreements with Users. Those agreements between Inbox Monster and its Users, in addition to applicable provisions of this Privacy Policy, govern what Inbox Monster does with User Data.

User Data

The types of User Data (i.e., data collected from visitors to Inbox Monster’s website) we collect for Inbox Monster’s own business purposes, and how it is used or shared depends on the reason(s) why it was collected. The purpose, however, is always to facilitate communication with businesses and people who utilize, or may become a future User of, Inbox Monster’s website. To that end, Inbox Monster collects the following categories of User Data on this Site:

Identifiable information, and anonymous information, through technologies such as “cookies” collected when you visit and interact with the Site.

Identifiable personal information you voluntarily give us (such as your name, address, telephone number, email address, or other information requested) so that we can communicate with prospective Users, current Users, former Users, and visitors further about our services, offerings, as well as in the course of providing services to Inbox Monster Users, whether or not collected through the Site, or otherwise.

User also grants Inbox Monster broad rights to use de-identified data, including de-identified User Data collected by us through your use of the Inbox Monster Platform and Services, which rights continue even after an Agreement ends. Except for our limited rights to use the User Data, we acquire no right, title or interest from you or your Users, including any intellectual property rights therein.

Personally Identifiable Information (PII)

We may collect PII from Users in a variety of ways, including, but not limited to, when Users visit our site, fill out a form, respond to a survey, and in connection with other activities, services, features or resources we make available on our Site or outside or the Site. By way of example, Users may be asked for, as appropriate, name, email address, mailing address, phone number. We will collect PII from Users only if they voluntarily submit such information to us through the Site or otherwise. Users can always refuse to supply PII, except that it may prevent them from engaging in certain Site related activities or obtaining services from Inbox Monster for which it is necessary to first obtain such information.

Web Browser Cookies, Pixels, and Other Tracking

Our Site may use “Cookies” to enhance User experience. A User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. This type of information is collected to make the Site more useful to you and to tailor the experience with us to meet your special interests and needs. A User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

We, our partners, our advertisers, and third-party advertising networks use various technologies to collect information, including but not limited to cookies, pixels, scripts, and device identifiers. Cookies are small text files that are sent by your computer when you access our services through a browser. We, our partners, our advertisers, and third-party advertising networks may use session cookies (which expire when you close your browser), persistent cookies (which only expire when you choose to clear them from your browser), pixels, scripts, and other identifiers to collect information from your browser or device that helps us do things such as understand how you use our services and other services; personalize your experience; measure, manage, and display advertising on the Services or on other services; understand your usage of the Services and other services in order to serve customized ads; and remember that you are logged into the Services. Our partners, advertisers, and third-party advertising networks may use these technologies to collect information about your online activity over time and across different websites or online services. By using your browser settings, you may block cookies or adjust settings for notifications when a cookie is set. Your browser settings may allow you to automatically transmit a “Do Not Track” signal to online services you visit. For more information on “Do Not Track,” visit http://www.allaboutdnt.com.

Your browser can alert you when cookies are placed on your device, and how you can stop or disable them via your browser settings. Please note, however, that without cookies all of the features of our online services may not work properly. If you use a mobile device, you can manage how your device and browser share certain device data by changing the privacy and security settings on your mobile device. You can learn more about cookies and how to manage your preferences by visiting http://www.allaboutcookies.org.

For further information about cookies, including how to see what cookies have been set on your device and how to manage and delete them, you can also visit https://youradchoices.com/ and www.youronlinechoices.eu for EU visitors.

Third-Party Analytics Services

We use other companies as service providers to help us analyze our site, track metrics, and advertise to you. These service providers generally promised us under contract to keep data private but have their own privacy policies that you should be aware of.

We may use third-party analytics service providers to help us with our online services, such as Google Analytics, Intuit, Salesforce, and Twitter. The analytics providers that administer these services use technologies such as cookies, web beacons, and web server logs to help us analyze how you use our online services. We may disclose your site-use information (including IP address) to these analytics providers, and other service providers who use the information to help us figure out how you and others use our online services.
To learn more about how Google Analytics uses your data, please visit https://policies.google.com/technologies/partner-sites?hl=en-US.
To learn more about how Intuit uses your data, please visit
https://www.intuit.com/privacy/.
To learn more about how Salesforce uses your data, please visit https://www.salesforce.com/company/privacy/.
To learn more about how Twitter uses your data, please visit https://twitter.com/en/privacy.

How We Use Collected Information

Inbox Monster may collect and use Users personal information for the following purposes:
To run and operate our Site we may need your information to display content on the Site correctly.
To improve customer service, information you provide helps us respond to your customer service requests and support needs more efficiently.
To personalize user experience, we may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
To run a promotion, contest, survey or other Site feature.
To send Users information they agreed to receive about topics we think will be of interest to them.
To send periodic emails for account and/or marketing purposes.
To respond to inquiries, questions, and/or other requests.

We may identify you from your Personal Data and merge or co-mingle Personal Data and Non-Personal Data, for any lawful business purpose. Except as otherwise stated, we may use information we collect from you for the legitimate business purpose of providing our Services to you, including, but not limited to:

to respond to your requests and provide user support;
to evaluate and improve the content of our Services;
to customize the Services to your preferences;
to establish accounts to use the Services;
to communicate information and promotional materials to you (where you have not expressed a preference otherwise);
to check on your account status and maintain record of activities in connection with your use of the Site;
to notify you of any changes to relevant agreements or policies;
to enforce our agreements, terms, conditions, and policies;
to work with our service providers who perform certain business functions or services on our behalf and who are bound by contractual obligations consistent with this Privacy Policy;
to prevent or investigate fraud (or for risk management purposes), or to comply with a legal obligation, court order, or in order to exercise our legal claims or to defend against legal claims;
to comply with a legal obligation, a court order, or in order to exercise our legal claims, or to defend against legal claims;
to describe our Services to current and prospective business partners and to other third parties for other lawful purposes; and
for other purposes identified to you and as requested by you.

If you have agreed to our Terms of Use, or other terms of service, and you have created an account or initiated a purchase through our Services, we may also use your information:

to establish your account to use the Services;
to charge your credit card or bank account for Services;
to validate your username, email, password, and/or other login credentials;
to respond to your requests;
to fulfill your purchase(s);
to send you email and postal mail supplying you with the most recent service information or to send you information;
to notify you of any changes to relevant agreements or policies; and
to process your Non-Personal Data as outlined as described throughout this Privacy Policy.

Sharing Your Personal Information

We do not sell or rent Personal Data to marketers or unaffiliated third parties. We do have relationships with trusted third parties, but we will not share any Personal Data that we have collected from or regarding you except as described below:
Corporate affiliates, including corporate parents, subsidiaries, other affiliated entities, and associated entities for the purposes described in this Policy which are required to treat the information in accordance with this Privacy Policy;
Service providers that help us administer and provide the Services (for example, a web hosting company whose services we use to host our platform). These third-party service providers have access to your Personal Data only for the purpose of performing services on our behalf. We have entered into contractual relationships with these service providers and require them to comply with all applicable data privacy laws and regulations and to use the Data only for the purposes for which it was disclosed. We require that any third-party service provider limit their use of your Data solely to providing services to us and that they maintain the confidentiality, security, and integrity of your Data and not make unauthorized use or disclosure of the Data;
Authorized third parties, who are parties directly authorized by you to receive the applicable Data. The use of your Data by an authorized third party is subject to that third party’s privacy policy; Third parties in the event of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock (including in connection with any bankruptcy or similar proceedings), in which case we will require the recipient to use such information in accordance with this Privacy Policy; As we believe necessary: (i) under applicable law; (ii) to enforce applicable terms and conditions; (iii) to protect our rights, privacy, safety or property, and/or that of our affiliates, you, or others; (iv) to detect, prevent, or otherwise address fraud, security or technical issues; (v) to respond to claims that contact information (e.g. name, email address, etc.) of a third-party has been posted or transmitted without their consent or as a form of harassment and (vi) to respond to requests from courts, law enforcement agencies, regulatory agencies, and other public and government authorities, which may include authorities outside your country of residence; Pursuant to your explicit approval prior to the disclosure.

Your Choices, Access, and Rights to Personal Data

You may change, edit, update, or delete the information that you provided when you set up your account through our Service(s) through your account settings. You may also request the deletion of this information by sending an email to privacy@inboxmonster.com.

As a Data Subject, you have the right to request access to your Personal Data as it exists in our records by emailing us at privacy@inboxmonster.com. You also have the right to rectify, correct, or amend your Personal Data if it is inaccurate or incomplete. You may also have the ‘right to erasure’ of your Personal Data; however, this is not always possible due to legal requirements and exceptions may apply. A Data Subject may have the right to object to the processing of his or her Personal Data, for example, due to his or her particular situation, for direct marketing uses, or for scientific or historical research. In certain circumstances, Data Subjects may have the right to obtain a restriction on our processing of their Personal Data, in which case such Personal Data will, with the exception of storage, only be processed with the Data Subject’s consent or in circumstances such as our exercise or defense of legal claims or the protection of another person. Data Subjects may also have the right to request that we provide data portability for their Personal Data via a copy of the data in a commonly-used format and/or transfer their Personal Data directly to another data controller (where technically feasible). Exceptions to these rights may apply, for example, if the processing is necessary for a task carried out in the public interest. Finally, if a Data Subject has given his or her consent to our processing of his or her Personal Data for certain purposes, he or she has the right to withdraw consent to such use at any time by contacting us via the contact information below.

Data Retention

We retain the Personal Information we collect where we have an ongoing legitimate business need to do so (for example to comply with applicable legal, tax or accounting requirements). This means that we retain different categories of data for different periods of time depending on the category of user to whom the data relates, the type of data, and the purposes for which we collected the data. When we have no ongoing legitimate business need to process your Personal Information, we will either delete or aggregate it. At any time, users may request deletion of their account data immediately by sending an email to privacy@inboxmonster.com. When we delete your account, it cannot be recovered.

Data Processor

We may collect, use, and disclose certain Personal Data about you when acting as service provider to an organization that uses or provides our Site or Services. These organizations are responsible for ensuring that your privacy rights are respected, and should include information to help you understand how third parties collect and use your Personal Data. To the extent that we are acting as a data processor, we will process your Personal Data according to the terms of our agreement with the respective organization and its lawful instructions.

We currently use third party subprocessors to provide infrastructure services (Amazon Web Services), to help us provide customer support (Intercom), and for email communication purposes (Google Workspace). Prior to engaging any third party subprocessor, we perform due diligence to evaluate their privacy, security and confidentiality practices.

Third Parties:

Amazon Web Services Security and Privacy Information
Intercom Security and Privacy Information
Google Security and Privacy Information

Children’s Privacy

We do not sell products or services for purchase by anyone under the age of thirteen (13). In accordance with the Children’s Online Privacy Protection Act (“COPPA”), we will never knowingly request or solicit Personal Data from anyone under the age of thirteen (13) without verifiable parental consent. In the event that we receive actual knowledge that we have collected such Personal Data without the requisite and verifiable parental consent, we will delete that information from our database as quickly as is practical. We reserve the right to request proof of age at any stage so that we can verify that minors are not using the Service(s).

General Data Protection Regulation (GDPR)

The General Data Protection Regulation (GDPR) is a European Union (EU) regulation governing the privacy and security of personal data. The regulation gives users more control over how their data is used and imposes heavy fines for companies who fail to comply or suffer data breaches. This regulation took effect May 25, 2018.
As data processors, we are committed to addressing privacy throughout the development of new products, processes or services, particularly those that involve using and processing personal data.

Your California Privacy Rights

California Civil Code Section 1798.100-199, the California Consumer Privacy Act (“CCPA”) permits certain additional responsibilities towards California Residents. In addition, California residents may request the list of the Personal Data and related information collected by us as denoted in California Civil Code Sections 1798.110(a) and 1798.115. A California resident may also request that we delete any Personal Data about the California resident, so long as the Personal Data is not necessary to our business or service provider functions, as denoted in California Civil Code Section 1798.105(d). California residents will not receive discriminatory treatment by us for the exercise of their privacy rights conferred by the CCPA. Any California resident Personal Data requests may be emailed to privacy@inboxmonster.com.

California Civil Code Section 1798.83 permits California residents to request and obtain a list of what Personal Data (if any) we disclosed to third parties for direct marketing purposes in the preceding calendar year and the names and addresses of those third parties. Requests may be made only once a year and are free of charge. Under Section 1798.83, California residents are entitled to request and obtain such information, by emailing a request to privacy@inboxmonster.com.

Reporting Security Incidents

For the protection of our clients and our own systems and infrastructure, Inbox Monster does not disclose or discuss security issues until our internal research is complete and any necessary updates are available. If you would like to report a security incident, please contact support@inboxmonster.com and we will follow up with you shortly. We are committed to working with those who report issues and we aim to quickly resolve any issues reported.

Changes To This Privacy Policy

Inbox Monster has the discretion to update this privacy policy at any time. When we do, we will post a notification on the main page of our Site. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Contacting Us

Any question, concern or complaint concerning compliance with our Privacy Policy or email opt-out, including requests regarding personal information processed by Inbox Monster, should be addressed to our Privacy Officer:
Chief Privacy Officer
Email: privacy@inboxmonster.com
Address: 9935-D Rea Road, #234, Charlotte, NC 28277

This document was last updated on March 21, 2023.