Realtor.com + Inbox Monster: Selling Dream Homes With the Right Deliverability Partner

For over thirty years, people around the world have turned to Realtor.com to find their dream home. Today, it’s one of the most visited real estate listings websites, with over 100 million monthly active users across 80 countries.

To continue serving their audience of real estate agents and brokers, the B2B marketing team at Realtor.com needed a deliverability partner that could provide exceptional service. Enter Inbox Monster.

Impact & Results

100%

Outlook inboxing

HIGH

Gmail reputation over 6 months

From False Alarms to Peace of Mind

When it comes to deliverability, the last thing you need is a tool you can’t trust. Realtor.com’s B2B marketing team got tired of dealing with subpar vendors, whether it was their inherited tool that kept sending false alarms of email issues or a provider that lacked basic customer support after an acquisition and subsequent layoffs.

Now with Inbox Monster at their side, the Realtor.com team can receive the one-on-one attention they deserve with a dedicated deliverability analyst and easy access to email experts. When other vendors can’t even answer the phone, Realtor.com can rely on Inbox Monster to go above and beyond.

Conquering Outlook Issues With Smooth Onboarding

With Inbox Monster’s integration with Realtor.com’s email service provider, Salesforce Marketing Cloud, onboarding was easy, according to the team. Any hiccups were resolved promptly, and Inbox Monster offered quick solutions to set up Realtor.com’s email program for success.

By migrating to Inbox Monster, Realtor.com was able to eliminate its previous issues with Outlook and achieve 100% inboxing at the ISP. The team gradually removed their suppressions to improve their sender reputation, including a high score with Gmail over the past six months.

Keeping a Cool Head With Each Send

Inbox Monster is now the deliverability platform that supports all of Realtor.com’s email communications for B2B demand generation, as well as brand and customer marketing. 

30 minutes before each send, the team tests with Inbox Monster’s seedlist to ensure that every email lands where and how it should. Inbox Monster’s Subscriber Insights gives Realtor.com’s marketers the visibility they need, including metrics like weighted inbox placement and risk areas by mailbox provider.

Whether it’s reporting on spamtraps, preventing blocklist issues, or monitoring overall reputation, Inbox Monster keeps the Realtor.com team calm with each email campaign.

“We take our deliverability super seriously, so we needed a platform that wasn’t going to be sending false alarms. With Inbox Monster, I can look at the platform first thing in the morning, see that everything’s green, and be done with my deliverability for the day. Our reputation has never been better, and we’re no longer dealing with issues anymore.”

Courtney Groth, Senior Manager, B2B Demand Generation at Realtor.com

“With our previous deliverability partner, we couldn’t get in contact with people. We weren’t receiving good service, and it was just very messy. Because of that, we wanted to look for a new tool, and Inbox Monster offers the best service in the email space.”

Courtney Groth, Senior Manager, B2B Demand Generation at Realtor.com

“Onboarding to Inbox Monster was so quick. Their service is really what sets them apart, and their team has been standout. Everything has been 1:1, with direct and responsive communication. We were off to the races in no time.”

Courtney Groth, Senior Manager, B2B Demand Generation at Realtor.com

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